You are currently in a trial period. Trial accounts cannot add extra workspaces. To create additional workspaces, complete your trial by subscribing to a paid plan.
How billing accounts work
Ferndesk uses billing accounts to manage subscriptions, payment methods, trials, and usage across one or more workspaces. A billing account can cover multiple workspaces, so you manage billing in one place instead of separately for each workspace.
What a billing account covers
A billing account owns:
Subscription and plan — your current plan and any upgrades or downgrades
Payment method — the credit card or payment details on file
Trial status — whether the billing account is in a trial period
Usage and credits — publish credits and translation language balances pooled across covered workspaces
Invoices — billing history and downloadable invoices
Workspaces within a billing account still have their own help center content, team members, integrations, custom domains, and settings. Billing is the only layer shared across workspaces under the same billing account.
Workspaces and billing accounts
Each workspace belongs to a billing account. In most cases, a billing account covers one workspace. If you manage multiple workspaces, they may be covered by the same billing account or separate billing accounts, depending on how your organization is set up.
When you view billing in settings, you see the plan and usage for the billing account that covers your active workspace.
View billing and usage
1
Switch to the workspace
Use the workspace switcher in the sidebar to select the workspace you want to view.
2
Open Settings
Click Settings in the sidebar.
3
View Your Plan
Select Billing to see the current plan and subscription details for the billing account that covers this workspace. From here you can Manage subscription to change plans or update payment details.
4
View Usage
Click View usage to see publish credit usage and translation language balances for the billing account.
Only workspace owners and admins can access billing settings.
Creating new workspaces
When you create a new workspace, Ferndesk checks whether your billing account has capacity for additional workspaces. This depends on your plan and whether you are in a trial.
During a trial: You cannot add extra workspaces. Trial accounts are limited to the default workspace allocation.
On a paid plan: If your plan includes multiple workspaces, you can create them up to your limit. If you need more, you may need to purchase extra workspace capacity.
Workspace creation errors
You may see one of these errors when creating a workspace:
Extra workspaces are not available during trial
Extra workspace capacity is required
Your current plan does not include capacity for another workspace. You need to purchase extra workspace capacity before you can create this workspace. Contact support or visit the billing page to add workspace capacity.
Usage and credits
Publish credits and usage limits are tracked at the billing account level. Your credit balance is shared across workspaces covered by the same billing account.
Translation language usage is also managed through the billing account but scoped to individual workspaces. This means language add-ons are purchased at the billing account level and applied to specific workspaces.
For details on credits, see What are publish credits? and Buy additional publish credits.
Invoices
Invoices are generated for the billing account. To view or download invoices, go to Settings > Billing while switched into a workspace covered by that billing account. For more information, see View and download invoices.
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