Missive Integration
Connect your Missive account to Ferndesk so Fern can read your closed email conversations and identify documentation gaps.
Before you begin
You need an active Missive account to complete this integration. If you do not have one, create one on the Missive website.
Find your connection details
Team Inbox ID: Find this in your Missive settings under API > Resource IDs.
API Key: Generate an API key in your Missive settings under API > Create a new token. For more details, see the Missive API documentation.
Connect Missive
Go to the Integrations page in your Ferndesk dashboard.
Find the Missive card and click Connect.
Enter your Missive Team Inbox ID and API Key in the connection dialog.
Click Connect to complete the setup.
Once connected, the Missive card shows a Manage connections button.
What happens after connecting
Fern will begin importing your closed email conversations to identify documentation gaps and suggest updates to your help center. Support trends from Missive appear in Reporting under Intelligence. To automatically receive documentation gap recommendations, enable scheduled audits in Settings > Automations.
Additional resources
For more information on Missive features, visit the Missive Help Center.