Featurebase Integration
Connect your Featurebase account to Ferndesk so Fern can read your resolved support tickets, feedback, and feature requests to identify documentation gaps.
Before you begin
You need an active Featurebase account and an API key. If you do not have an account, create one on the Featurebase website.
This integration requires a Featurebase API key, which you will generate from your Featurebase dashboard.
Get your Featurebase API key
Log in to your Featurebase account.
Click Settings in the navigation menu.
Navigate to Advanced > API.
Your API key will be displayed on this page. Click the copy button to copy it to your clipboard.
Connect Featurebase
Go to the Integrations page in your Ferndesk dashboard.
Find the Featurebase card and click Connect.
Return to Ferndesk and paste your Featurebase API key into the connection dialog.
Click Connect to complete the integration.
Once connected, the Featurebase card shows a Manage connections button.
What happens after connecting
Fern will begin importing your resolved support tickets and feedback to identify documentation gaps and suggest updates to your help center. Support trends from Featurebase appear in Reporting under Intelligence. To automatically receive documentation gap recommendations, enable scheduled audits in Settings > Automations.
Additional resources
For more information on Featurebase features and capabilities, visit the Featurebase API documentation or the Featurebase help center.