Agent Tasks automate the creation and updating of help articles in your knowledge base. Describe what you need, attach relevant files or links, and Fern handles the research and writing.
Creating a task
From the Fern page, use the prompt box to describe what you need. You can:
Create new articles on specific topics
Update existing articles with new information
Research and write content based on recommendations and signals
Edit articles for clarity or accuracy
Be specific about your requirements. More context leads to better results.
Attaching files and links
Three attachment icons are located at the bottom-left of the prompt box:
Image icon: PNG, JPEG, JPG, GIF, or WebP
Video icon: MP4, WebM, or QuickTime files
Document icon: PDF, TXT, DOC, DOCX, XLS, XLSX, or CSV
To attach files:
Click the icon matching your file type
Select your file, or drag and drop it into the prompt box— you can also paste files from your clipboard.
Remove attachments by hovering and clicking the X
You can also paste links to external websites or YouTube videos in your task description.
If you get an unsupported file type error, verify your file matches the supported formats above. Convert to PDF or PNG if needed.
Submit the task
Click Create task to submit. Fern begins working immediately.
Managing tasks
Track progress
The Fern page shows active tasks as "In Progress" with real-time updates. You can watch Fern work in a streaming view.
Review completed work
You'll receive an email when a task finishes. The completed article appears in your task list marked as "Ready for Review."
Publish or close
Review the completed article and either:
Publish: Push the article live to your knowledge base
Close and discard: Discard the content and create a new task with different instructions
Include specific instructions and reference materials for optimal results.