How to create articles manually

This guide walks you through creating help center articles manually using the article editor. You'll learn how to create, edit, and publish articles without using AI-powered tasks.

Prerequisites

Before creating articles manually, ensure you have:

• Admin or editor role permissions

• At least one collection created in your help center

Creating a new article

Follow these steps to create an article manually:

1. Navigate to your dashboard and open the Help Center section in the sidebar

2. Find the collection where you want to create the article

3. Hover over the collection name and click the + button that appears

4. In the dialog that opens, enter a Title for your article (required)

5. Optionally, add a Subtitle to provide additional context

6. Click Create

Your new article will open in the editor, ready for you to add content.

Editing article content

The article editor provides a rich text editing experience with auto-save functionality:

• Auto-save: Your changes are automatically saved as drafts every few seconds

• Rich text formatting: Use the editor toolbar to format text, add links, insert images, and more

• Title and subtitle: Edit these fields directly at the top of the editor

• Collection placement: Change which collection contains your article using the breadcrumb navigation

Publishing your article

When your article is ready to go live:

1. Review your content in the editor

2. Click the Publish article button in the header (or Publish changes if updating an existing article)

3. Your article will be published immediately and visible to users in your help center

You'll see a success confirmation once the article is live.

Troubleshooting common issues

Article appears read-only

If your help center is integrated with an external provider (ex. Intercom or Zendesk) and the article exists on that platform, it will be read-only to prevent conflicts. Manage the article directly in your external platform instead.