Overview
Configure your Self-Service Widget settings to match your brand and support strategy. Customize branding, contact methods, and visibility options from a single screen.
Prerequisites
Admin or Owner role
An active Self-Service Widget
Accessing Widget Settings
Navigate to your Ferndesk dashboard
Expand Help Center in the sidebar, then click Widget
Select the widget you want to customize
Click Customize widget
Branding Settings
Upload Your Logo
Select Branding from the sidebar
Drag and drop your logo file or click to browse
Supported formats: PNG, JPG, SVG
Recommended size: 512x512 pixels
Square logos without transparent backgrounds work best. The widget automatically resizes your logo to fit.
Customize Colors and Typography
Primary Color: Set your brand's primary color for buttons and accents
Heading Font: Select a Google font for headings
Body Font: Select a Google font for body text
Contact Method Settings
Select Contact from the sidebar to configure how users reach your support team.
Display a contact form that sends messages directly to your support email.
Support Email Address: Your support team's email
Contact Title: Title shown on the contact page
Contact Description: Brief description below the title
Button Text: Text for the submit button
Enable File Uploads
When you configure the Email contact method, file uploads are automatically enabled. This allows customers to attach screenshots and images when submitting support requests.
To enable file uploads:
Select Contact from the sidebar
Choose the Email tab
Enter your support email address
Save your changes
Customers will see a drag-and-drop area in the contact form where they can attach files.
File Upload Limits: Customers can attach up to 3 image files per submission. Supported formats include JPEG, PNG, GIF, WebP, HEIC, and HEIF. Each file must be smaller than 5MB.
Only image files are supported. Customers who need to share log files should screenshot the relevant portions or share them through a separate channel.
Link
Display a contact button that directs users to an external URL.
Contact Link URL: Your contact page or support system URL
Button Text: Text for the contact button
File uploads are not available when using the Link or None contact methods. Switch to Email to enable file attachments.
None
Hide the contact tab entirely. Use this for fully self-service support.
Managing Branding Toggles
Powered by Link
Control whether the "Powered by Ferndesk" link appears in your widget footer.
Select Powered by from the sidebar
Toggle Show powered by link on or off
Preview your changes in the live widget preview on the right
Click Save changes to apply
Changes to the Powered by link apply immediately to your embedded widget after saving.
Saving Changes
Click Save changes after making any updates. Changes apply immediately to your embedded widget.
You'll be prompted if you try to navigate away with unsaved changes.