Ferndesk
Workspaces

Manage multiple workspaces

Workspaces let you isolate knowledge bases, team members, and settings for different products or brands. Each workspace has its own help center, integrations, billing, and content. This is perfect for companies with separate product lines.

Each workspace operates independently with its own billing plan and trial period. You can switch between workspaces instantly from the sidebar.

Create a new workspace

You can create additional workspaces anytime from your dashboard:

  1. Click the workspace switcher in the sidebar at the top-left.

  2. Select Create Workspace from the dropdown menu

    Workspace switcher dropdown menu with Create Workspace button highlighted

  3. Fill in the required fields:

    Create workspace modal showing workspace name, website URL, and logo upload fields

    • Workspace name: The name of your product, brand, or team (e.g., "Acme Inc.")

    • Website URL: Your product's website. Ferndesk uses this to automatically match your help center's branding

  4. Optionally upload a Workspace logo to customize your help center's appearance

  5. Click Create workspace

After creation, you'll be redirected to the new workspace's dashboard. A success notification confirms the workspace is ready.

Billing is workspace-specific. Each workspace requires its own payment method and subscription plan, even if managed by the same person.

Switch between workspaces

The workspace switcher appears in your dashboard sidebar, showing your current workspace's logo and name:

  1. Click the workspace switcher

  2. Select any workspace from the list

  3. The dashboard reloads and switches to the selected workspace

All content, settings, and team members are workspace-specific, so switching workspaces changes everything you see in the dashboard.

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