How to create and manage collections
Collections organize your articles into a navigable folder structure. They power your help center's sidebar navigation and collection pages, making it easier for customers to find content.
You need edit permissions in your workspace to create and manage collections.
Creating a Collection
Go to Help Center in the sidebar.
In the content tree, click the + icon (or hover over a collection and click ⋮ > Create sub-collection).
Enter a Collection name.
Add a description and choose an icon.
Click Create collection.
Managing Collections
Edit: Click ⋮ on any collection and select Edit collection to update the name, description, or icon.
Reorder: Drag and drop collections in the content tree to change their order.
Delete: Click ⋮ > Delete collection. You'll be prompted to confirm.
Move articles: Drag articles between collections or use the breadcrumb selector when editing an article.
Use descriptive names and consistent icons to help customers navigate your help center. Collections also improve SEO by organizing content into logical topic pages.
Troubleshooting
Can't create collections: Verify you have edit permissions. External help desks (synced from Zendesk, Intercom, etc.) are read-only in Ferndesk.
Missing create button: Make sure you're viewing your own workspace's help center, not an external one.